Highrise Digital Ltd Privacy Policy

This document outlines our privacy policy. Privacy is critically important to us and this document outlines:

Who are we?

We are Highrise Digital Ltd and we run a web development agency, providing primarily WordPress development services to clients. In addition to this we also sell some of our development products in our store as digital downloads.

Contact Details

Full name of legal entity: Highrise Digital Ltd
Email address: hello@highrise.digital
Postal address: 35 Station Approach, West Byfleet, Surrey, United Kingdom, KT14 6NF
Telephone number: 01772 456 448

The privacy policy applies to any information we collect about you when you use:

Throughout this document we are going to refer to our websites and any services that we offer such as web development, consultancy, hosting and maintenance as “services”.

This privacy policy explains what data we collect from you, what data you submit to us and why we require this data. We also explain how we share this data with other services and the reasons for this.

Information we collect

We only collect information if we have a reason for this such as if we need it to communicate with you or to provide you with a service. Sometimes we collect information in order to try and make our services better.

Below we outline the different ways in which we collect information from you.

Information you provide to us

Information that you provide to us when using our services is collected and stored. What we collect and store depends on the context. Here are some examples.

Information we collect automatically

When you use our services we may also collect some information automatically. Below is the information we may automatically collect from you.

How we use information

The information we collect, as outlined above is used in a number of different ways, some already mentioned above and as follows:

Sharing information

We never sell your information to any third party, but we do share your information in the circumstances outlined below, with safeguards in place to help protect your privacy.

Information shared publicly

We like to show off our work to help market our products and services with others. Unless agreed in our contract we may share the work we have done in our portfolio or list your site in a list of sites which uses one of our products or plugins.

We may also share your company or project name with others when discussing our work and work we have done in the past with clients.

Data Retention


For enquiries that we receive, we keep your enquiry for 1 year. After this time, if we have not engaged in any work with you then we delete or anonymise your data after 1 year.


As a customer where we have carried out some work for you and issued an invoice where there has been a financial transaction, we are legally obliged to keep records on this relationship for a period of 7 years for company record keeping.


Whilst nothing is ever 100% secure, we work very hard to protect information about you against unauthorised access, use, alteration or destruction and we take reasonable measures to do so.

All the data we store on you is stored on servers or computers which use encryption when sending data from one device to another. Where services allow us to, we always use Two Factor Authentication to improve the security of login information and reduce the risk of login information being used to gain unauthorised access.

Data Breach Procedure

In the unfortunate circumstances where a data breach occurs, we will following the procedure outlined below:

  1. We will notify the affected parties as soon as possible including the Information Commissioners Office (ICO).
  2. Record the details of the breach in our data breach log.
  3. Take measures to fix the problem that lead to the breach in the first instance.
  4. Produce a report about the data breach including the following:
    1. What went wrong
    2. How we went about fixing it
    3. The steps we have taken to prevent a similar breach in the future


You have several choices regarding the information we store about you:

Your “right to be forgotten”

You have a right to both access the information we hold from you as well as asking us to remove the information we hold from our systems. You can request either of these, doing so by completing the data request form here. If you request that we delete your information, you understand this may mean that we cannot continue providing you with the service or product you are currently using. We will also request that other organisations who we have shared your data with do the same. If you require a list of these organisations, please indicate this when contacting us with your request.

Transferring Information

Highrise Digital is primarily a UK based business but we do work with clients and third party providers from across the world. By accessing or using our services or providing your information to us you consent to us processing, transferring and storing your information in countries which could be outside of the UK and/or different from your home country.

Website Hosting

If we manage or host your website on our servers, any information you enter into those websites, servers or hosting accounts remains your property. We will never disclose this information to any other parties, unless required to do so by law, or if required to do so by our chosen hosting provider in order to keep your website running. We will only access the information you have added to your hosting when we are required to do so to complete any tasks we have agreed on.

Privacy Policy Changes

As our services and products change and to keep in line with current regulation and guidelines this privacy policy may change from time to time. These are likely to be minor changes however we recommend you continue to check this page from time to time. By continuing to use this site, our other sites and our products and services constitutes your acceptance of any changes.

How to contact us

Please contact us using our contact form if you have any questions about our Privacy Policy or information we hold about you. You can also contact us by post using the address below:

Highrise Digital Ltd.
35 Station Approach,
West Byfleet,
KT14 6NF

With thanks to Automattic for making their privacy policy Creative Commons Sharealike.